Frequently Asked Questions (FAQ)

1.  What is the Destination Fee for?  

A daily destination fee of US$24 per night plus tax ($27.05 tax inclusive) will be collected directly from guests at check-in. Fee will include Wi-Fi, bottled water, use of business center and fitness center, as well as two beverage coupons (per room) at Salt & Whiskey restaurant & bar. Beverage coupon will be valid for 3 days from date of issue.  Inclusions and rate subject to change.

2.  Do I need to prepay for my reservation?  

A prepayment may be required during the booking process for certain room packages and promotions. A prepayment may be required during the booking process for certain room packages and promotions. Kindly input your payment details upon creation of the room booking.

3.  What are your payment types?

Our hotel accepts Visa, MasterCard, Discover Card, and American Express. All reservations require a valid credit card with expiration date at the time of booking.  Government-issued photo identification and a credit card will be required at check-in for incidental charges

4.  How do I modify or cancel my reservation?

You may contact our Reservations team directly at res@hortongrand.com and they will be happy to assist you.  Reservations are to be cancelled 48 hours prior to check-in to avoid a penalty. Late cancellation fees are non-refundable. Bookings confirmed on our "Pay Now & Save" program are non-cancellable and non-refundable. 

5.  Are government taxes and service charges included in the pricing?

Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of the lowest available rate and rates may fluctuate.

6.  What are the check-in, check-out times?

Check-in time: After 4.00pm (local time)
Check-out time: By 11.00am (local time)

7.  Is early check-in and late check-out available?

Early check-in and late check-out are subject to availability (not guaranteed). Charges may apply.

8.  What is the minimum age for check-in?

Minimum age for check-in is 21 years old. A photo identification is required. Guests aged 20 and below are required to be accompanied by a parent or guardian.

9.  Can I request for special arrangement for my celebrations (birthdays, anniversaries, etc.)?

Yes, you may and we will do our best to make your celebratory stay a memorable one! Please email us at res@hortongrand.com  We look forward to celebrating your special occasions with us at the Horton Grand.

10.  Do you have wheelchair accessible rooms?

Yes, we have wheelchair accessible rooms. The in-room amenities include grab bars in the washroom, roll-in handicap shower stall with bench, and lowered vanity sink.  Please contact our hotel for more information regarding your accessibility needs.

1.  Is this a pet-friendly hotel?

Our hotel welcomes dogs in select rooms for US$75 per stay. Maximum 2 dogs per room. Pet-friendly rooms must be requested prior to arrival.

2.  Can I smoke within the hotel premises?

Our facilities and rooms are non-smoking, including balconies.  A cleaning fee will be charged if you smoke in any of our guest rooms, including balconies.

3.  Does the hotel provide free internet access?

Complimentary high-speed Wi-Fi access is available around the hotel. Log-in password will be provided upon check-in.

4.  Is your hotel kids-friendly?

We recommend our larger King Suites & Premier Suites for families traveling with children. Kids 12 and under stay free utilizing existing beddings in the room. Should you require a complimentary baby cot during your stay, please let us know in advance at the point of reservation.

5.  Is parking available at the hotel?

Valet parking is US$59 per vehicle per day with unlimited in and out privileges. Transient day (event) parking is US$30.  Parking rate is subject to change without prior notice. 

6.  Do you provide shuttle service from the airport?

Unfortunately, airport shuttle service is not available, but it is easy to call for a taxi or Uber; our hotel is located only 4.6 miles or 15-minutes' drive from the San Diego International Airport.

1.  Is there a fitness center at your hotel?

We have a brand new fitness center onsite that is open from 5AM to 10PM daily. Equipment include: Treadmill, elliptical, sdjustable dual pulley trainer, medicine balls, free weights, kettlebells. towels and water station. Usage of our fitness facility is included in the destination fee.

2.  Do you offer any venues for private events and parties?

We offer a variety of event venues for private events, board meetings, which include ballrooms, an outdoor courtyard, and a spectacular theater space. Please contact our sales team for more information.

3.  What are the hours of operation of Salt & Whiskey?

Salt & Whiskey is open for dinner from Monday to Friday from 4PM to 10PM, and open from 1PM to 10PM on Saturday and Sunday.  Hours may be subject to change.

4.  Do you have a business center?

Our business center is open 24-hours daily and offer guests complimentary use of our computer for web surfing and printing of boarding passes and documents.

5.  Do you have a sundry/gift shop?

We sell a wide range of snacks, drinks and other items at our onsite sundry shop, which is open 24-hours daily for your convenience. 

6.  What is your housekeeping schedule?

We provide our guests daily housekeeping service. Sleep well and rest assured that we've cleaned all surfaces thoroughly with medical grade disinfectants, including extra attention to high touched areas, including light switches, door handles, TV remotes, coffee makers, lamps, toilets, and appliances.

7.  Can I leave my luggage before check-in or after check-out?

Our hotel offers luggage storage for guests staying with us. Our front desk staff will assist you upon your arrival.